We truly value your trust and satisfaction. We work hard to provide you with authentic, high-quality products and reliable services. However, we understand that sometimes you may need to return a product or request a refund. This Refund and Returns Policy explains in detail the terms, conditions, and procedures for returns, exchanges, and refunds on purchases made through our website [https://micp.in]. Please read this policy carefully before placing an order.

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1. General Policy Refund and Returns Policy

• We accept returns and refund requests only for eligible products purchased directly from our website.
• Items must be returned in their original condition, unused, and with all packaging, labels, and seals intact.
• Returns must be initiated within 7 days of receiving the product. Requests made after this period may not be accepted.
• Certain items, due to their nature, may not be eligible for return (such as opened consumables, personal care items, or products damaged due to mishandling).

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2. Conditions for Refund and Returns Policy

For a product to be eligible for return, it must meet the following conditions:

1. The product is unused, unopened, and in its original packaging.
2. The request for return is made within 7 days from the date of delivery.
3. The product is not included in the list of non-returnable items (explained below).
4. Proof of purchase (invoice/order ID) is available.

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3. Non-Returnable Items

We do not accept returns or refunds on the following items:

• Products that have been opened or used.
• Items that are damaged due to improper handling, negligence, or exposure after delivery.
• Discounted or clearance items sold under “Final Sale” offers.
• Customized, made-to-order, or special request items.
• Certain health and personal care products where hygiene and safety reasons apply.

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4. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, we sincerely apologize for the inconvenience. Refund and Returns Policy In such cases:

• You must inform us within 48 hours of delivery by writing to us at [drsmparbatsar153@gmail.com]( or calling +91-917976959880.
• Please share clear photos/videos of the product and packaging to help us verify the issue.
• After verification, we will arrange for a replacement, exchange, or refund as per your preference.
• In case of refunds, the full amount, including shipping charges (if applicable) will be refunded.

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5. Refund Process

• Once your return request is approved and the product reaches us, we will inspect it.
• If approved, your refund will be initiated within 7–10 working days.
• Refunds are credited to the original payment method (credit card, debit card, UPI, net banking, or wallet).
• In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer. or other suitable methods.
• Shipping charges are generally non-refundable unless the return is due to our error (wrong/damaged product).

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6. Exchange Policy

• Exchanges are allowed only for the same product category.
• If the requested product is not in stock, Refund and Returns Policy, you may choose another product of equal value or request a refund.
• Additional charges may apply if the replacement product is of higher value.

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7. Return Shipping

• For approved returns, we will guide you on how to ship the product back.
• In cases of defective, wrong, or damaged products, we bear the return shipping cost.
• For returns due to personal reasons (such as dislike of product, ordering mistake, or change of mind), the customer must bear the return shipping cost.

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8. Late or Missing Refunds

If you haven’t received your refund after 10 working days, please:

1. Check your bank account or payment wallet again.
2. Contact your bank or card issuer, as it may take some time before the refund is officially posted.
3. If you still face issues, contact us at [drsmparbatsar153@gmail.com] with your order details, and we will assist you immediately

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9 Our Commitment to You

At Maa Ideal Clinic, customer satisfaction is our top priority. We promise to handle all refund and return requests in a fair, transparent, and timely manner. Your feedback is always welcome, as it helps us improve our products and services.

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10. Contact Us

For any queries regarding refunds, returns, or cancellations, please

📧 Email: drsmparbatsar153@gmail.com
📞 Phone: +91-917976959880
🌐 Website: https://micp.in